A law book and gavel on a blue background
Legal support

Complaint filing support in Dubai

In Dubai, the right place for a complaint depends on what went wrong: a landlord, an employer, a shop and a crime each go to a different authority. We help you find the right one, prepare a clear complaint with its supporting documents, and guide you while you submit it.

WhatsApp an adviserBook a consultation
Overview

Finding the right authority for your complaint

Dubai has no single complaints desk. Each authority handles its own type of dispute, and a complaint sent to the wrong place is usually closed or redirected, which costs you time. Before anything is typed, we work out which body is responsible and what it needs to see.

Once that is clear, we help you turn your account of events into a short, factual complaint: who is involved, what happened and when, what you have already tried, and the outcome you want. We attach the evidence in a logical order and arrange legal translation into Arabic where the authority requires it.

You then submit the complaint yourself, through the authority's website, app or service centre, with us guiding you. We do not give legal advice, we cannot speak for you at interviews or hearings, and the authority alone decides what happens next.

Who it's for

Who it's for

  • 01

    Tenants and landlords

    Disputes over rent, deposits, maintenance or eviction, which usually go to the Rental Dispute Center (RDC).

  • 02

    Employees and employers

    Unpaid salary, end-of-service dues or contract breaches in the private sector, which start with the Ministry of Human Resources and Emiratisation (MOHRE).

  • 03

    Consumers

    Problems with a Dubai shop or service provider, raised with the consumer protection team at the Department of Economy and Tourism (DET).

  • 04

    Victims of fraud or other crimes

    Criminal complaints go to Dubai Police; we help you put together a clear written account and your evidence.

Our part

What we do, and what we don't

Clear boundaries, so you know exactly what you're paying for and who decides each step.

Included

  • Identifying the authority responsible for your type of complaint
  • A document checklist for that authority
  • Typing a clear, factual complaint statement in the language the authority accepts
  • Legal translation of evidence into Arabic where needed
  • Organising your evidence in date order with a short index
  • Guiding you through submission on the authority's website or app
  • Help with follow-up documents the authority asks for

Not included

  • Advice on whether your complaint will succeed or on legal strategy
  • Submitting the complaint in our name or speaking for you to the authority
  • Attending police interviews, hearings or meetings on your behalf
  • Contacting or negotiating with the other party for you
Documents

Documents you'll need

  • Emirates ID or passport copy of the person making the complaint
  • Trade license and an authorisation letter if a company is complaining
  • The contract, receipt, invoice, tenancy or employment document behind the dispute
  • Messages, emails and photos that show what happened
  • Proof of payments made, such as bank transfers or cheques
  • A short timeline with dates, amounts and names

Each authority sets its own requirements, so we confirm the final list once we know where your complaint is going.

Fees and timing

Two fees, shown separately

  • Government fees, paid at cost

    Any complaint or filing fee is set by the authority concerned, paid at cost and confirmed with you before you submit. Some complaints carry no government fee at all. Our service fee is quoted separately in writing.

  • Global Sky PRO service fee

    Quoted in writing before we start, so you know the full cost up front.

  • Timing

    Preparation depends mostly on how quickly documents and any translations come together. After you submit, each authority works to its own timetable.

Process

How it works, step by step

Each step shows who does what, so you always know where things stand.

  • You
  • Global Sky PRO
  • Authority

  1. Step 1: Tell us what happened

    You

    Share the facts, dates and documents, and the outcome you are hoping for.

  2. Step 2: Identify the authority

    Global Sky PRO

    We confirm which body handles your complaint and whether it can be submitted online or needs a visit.

  3. Step 3: Draft and translate

    Global Sky PRO

    We type a factual complaint statement, order the evidence and arrange Arabic translation where it is required.

  4. Step 4: Review and submit

    You

    You check the final version and submit it through the authority's channel in your own name, with our guidance.

  5. Step 5: The authority investigates

    Authority

    The authority reviews the complaint, may contact both sides or ask for more information, and decides the outcome.

  6. Step 6: Prepare follow-up paperwork

    Global Sky PRO

    If the authority asks for more documents or a reply to the other side's response, we help you prepare it.

Good to know

Details that save time

Where common complaints go in Dubai

Use this as a starting guide. Some matters overlap, and we confirm the right route for your situation before anything is submitted.

  • Rent, deposits, eviction and other landlord and tenant disputes: the RDC
  • Unpaid salary and other private-sector employment disputes: MOHRE, with larger unsettled claims referred to court
  • A cheque returned for insufficient funds: a request to the execution judge at Dubai Courts
  • Faulty goods or poor service from a Dubai business: consumer protection at DET
  • Problems with a property developer or broker: the Dubai Land Department (DLD) and its Real Estate Regulatory Agency (RERA)
  • Fraud, threats, theft and other crimes: Dubai Police

Writing a complaint that gets read

Officials read a lot of complaints. The ones that move quickly are short, factual and easy to check against the evidence. We draft yours with that in mind.

  • Open with what you want: a refund, a payment, a repair or an investigation
  • Give dates and amounts rather than adjectives
  • Refer to each document by its number in the index
  • Leave out opinions about the other party's character
  • Keep a copy of everything you submit and every reference number you receive
FAQs

Complaint filing: your questions

Short answers here. Your situation may differ, so ask us before you decide.

Still have a question?

An adviser replies during opening hours, Mon–Sat 10:00–21:00.

Ask on WhatsApp
Where do I file a complaint in Dubai?

It depends on the subject. Rental disputes go to the Rental Dispute Center, private-sector employment disputes to MOHRE, consumer problems to the Department of Economy and Tourism, developer or broker issues to the Dubai Land Department, and crimes to Dubai Police. We confirm the right authority for your case before any document is prepared.

Which documents do I need to file a complaint?

Usually your Emirates ID or passport, the contract or receipts behind the dispute, proof of any payments, and the messages or photos that show what happened. Companies add a trade license and an authorisation letter. Documents not in Arabic may need a legal translation, and the exact list depends on the authority, which we check for you.

Can I file a complaint online?

Often, yes. Many Dubai authorities accept complaints through their website or smart app, and some also have service centres for in-person submission. A few steps, such as giving a statement to the police, may still need a visit. We prepare your documents so they are ready to upload and guide you through the online form.

Can you submit the complaint for me?

No. You submit the complaint yourself, in your own name, while we guide you through each step. That keeps you in control and means the authority's messages and reference numbers come straight to you. Because we prepare everything beforehand, the submission itself is usually quick and straightforward.

How do I file a consumer complaint against a shop in Dubai?

File it online with Consumer Rights Dubai, the consumer protection service of Dubai's Department of Economy and Tourism (DET), by opening a case on its website. It handles complaints about defective or unsafe products, poor service, misleading advertising, breach of warranty and unfair business practices, and says resolution is usually within five working days. Have your invoice, receipt and messages with the business ready to upload. We help you write a short, factual complaint and organise the evidence.

Source: Consumer Rights Dubai: submit a complaint

Where do I report discrimination at work in the UAE?

Workplace discrimination goes to the Ministry of Human Resources and Emiratisation (MOHRE) if you work in the private sector, or to the Federal Authority for Government Human Resources (FAHR) for government-sector jobs. Outside work, the UAE government portal says discrimination can be reported through UAE police online channels or raised as a lawsuit with the judicial authorities. We help you set out the facts and evidence clearly; the authority investigates and decides what happens next.

Source: u.ae: justice eServices and updates

Related
Get started

Talk to us about complaint filing

Send your details and we'll reply with the documents you need and every fee involved.

Send your enquiry

Takes a minute. We reply with the next steps and every fee involved.

Global Sky PRO is not a law firm and does not give legal advice or court representation. We prepare, type and translate your documents and guide you through filing; for representation, please consult a licensed advocate. Last reviewed 31 October 2026 by the Global Sky PRO team.

Official sources

Get free consultation