Key takeaways
- MOHRE stands for the Ministry of Human Resources and Emiratisation; it issues work permits and registers employment contracts in the private sector.
- MOHRE's inquiry services site, inquiry.mohre.gov.ae, lists Application Status, Electronic Work Permit Information, View Approved Contract, Enquiry for Job Offer and Company Information, among others.
- MOHRE's WhatsApp service on 600590000, launched in September 2022, lets you ask about your application status; the MOHRE app has inquiry services too.
- The call center and WhatsApp number is 600590000; MOHRE also lists an "International Call center" number, 00971 6 803 4000, and email at ask@mohre.gov.ae.
- Residence visa status is tracked with ICP, or with GDRFA Dubai for Dubai visas, not with MOHRE.
What is MOHRE? Full form and what it handles
The MOHRE full form is the Ministry of Human Resources and Emiratisation, the federal ministry for the private-sector labor market. The UAE government portal says employers register their establishment with MOHRE, MOHRE issues work permits and job offer letters, and the signed offer becomes a contract registered with MOHRE. The labor card also comes from MOHRE.
The residence side is separate: the work entry permit, Emirates ID and residence visa follow the work permit. So a MOHRE inquiry shows your work permit and contract, not your visa.
| What you want to check | Who handles it | Where to check |
|---|---|---|
| Job offer, work permit, approved contract, MOHRE application | MOHRE | inquiry.mohre.gov.ae, the MOHRE app, WhatsApp 600590000 |
| Labor complaint | MOHRE | MOHRE website, app or WhatsApp; toll-free 80084 for labor claims and advice |
| Residence visa application or validity, Dubai | GDRFA Dubai | GDRFA Dubai's status inquiry |
| Residence visa application or validity, other emirates | ICP | ICP smart services tracking |
How to contact MOHRE: website, app, phone and WhatsApp
- Inquiry services website. inquiry.mohre.gov.ae lists MOHRE's inquiry services in one dropdown, in English and Arabic.
- MOHRE app. On the App Store and Google Play. In June 2024, MOHRE launched video calls in the app under "Support and Contact", announced for 7:30 AM to 3 PM Monday to Thursday and 7:30 AM to 12 PM on Friday.
- WhatsApp 600590000. Launched in September 2022 in English and Arabic; MOHRE said customers can ask about their application status there.
- Call center 600590000. MOHRE's service pages list it as available 24/7, though some give 8 AM to 8 PM for inquiry calls.
- International numbers. MOHRE's channels page lists an "International Call center" on 00971 6 803 4000, and the UAE government portal's labor fraud page gives 00971 6 802 7666 for contract and recruitment questions. Neither says whether 600590000 works from outside the UAE.
- Email and labor claims. ask@mohre.gov.ae, and the toll-free Labour Claims and Advisory Center on 80084 for labor grievances and legal questions.
- Service centers. MOHRE lists them as a channel for employer applications, next to its website and app.
MOHRE enquiry services and what each one checks
These are the main MOHRE inquiry services. Others on the list cover fines, domestic workers, recruitment agency complaints, quotas and document verification.
| Service (MOHRE's label) | What it's for |
|---|---|
| Application Status | Where a MOHRE application stands; the UAE government portal says you can verify a job offer here by its reference number |
| Enquiry for Job Offer | A job offer issued through MOHRE |
| Electronic Work Permit Information | The details of an electronic work permit |
| Print Electronic Work Permit | A printable copy of the work permit |
| View Approved Contract | The employment contract MOHRE has approved |
| Company Information | The record MOHRE holds on an establishment |
| Cancellation Transaction Enquiry | A cancellation transaction |
| Transaction status in immigration | The immigration side of a transaction |
| Pending Payments | Fees still to be paid |
The form's fields are Transaction No, Person Code, Company No, Date of Birth, Emirate, Permit Type, and From and To dates. MOHRE doesn't say which fields each service needs, so enter the details the form asks for. For unemployment insurance (ILOE), see our guide to checking an ILOE fine.
MOHRE application status check, step by step
- 1. Find your reference number. A job offer carries one. For other applications, ask your employer: the establishment's authorized signatory submits work permit applications.
- 2. Open the inquiry site. Go to inquiry.mohre.gov.ae and choose "Application Status" from the service list.
- 3. Enter the details. Type the transaction or reference number and any other details the form asks for, enter any verification code the form shows, then press Search.
- 4. Or use the app or WhatsApp. MOHRE says its inquiry services are also on the smart app and WhatsApp.
- 5. Save the result. The site has a Print button if you need a copy.
MOHRE notifies the customer once a request is completed. Its service pages list 2 working days for a new work permit from overseas and for a transfer work permit; that's a service standard, not a promise for every file.
If your MOHRE application is stuck or returned
MOHRE's inquiry site doesn't explain its status labels, so take your result to whoever filed the application.
- Ask your employer or its PRO first. The establishment submits work permit applications, so it's the party that can act on them.
- Contact MOHRE. Call or WhatsApp 600590000, email ask@mohre.gov.ae, or try the in-app video call MOHRE launched in 2024.
- Raise a labor issue. If the delay hides a rights problem, such as unpaid wages, you can file a complaint with MOHRE or call 80084.
For a salary complaint, MOHRE says you can follow up through its inquiry services and that it sends the outcome by text message. Keep your passwords and one-time codes (OTPs) to yourself; we never ask for them.
Where to check residence visa status, and how we help
The UAE government portal sends you to GDRFA Dubai's status inquiry for Dubai visas, and to ICP's smart services for the other six emirates. Our guide shows how to check your visa status.
Global Sky PRO isn't MOHRE or any government body. We prepare and track MOHRE applications for employers: work permits, contracts, renewals and cancellations, through our HR and payroll services. Read our work permit and labor card guide, or learn how to download your labor contract.
Sources
- MOHRE: inquiry services
- MOHRE Labour Market Observatory: workforce interaction channels
- MOHRE: My Salary Complaint service for private sector employees
- MOHRE: issuance of a new work permit (overseas)
- UAE government portal: tips to avoid labor and visa fraud
- UAE government portal: recruiting on the mainland
- UAE government portal: track visa application and validity
Official sources checked on 13 November 2026. This guide explains published rules in plain English and is not legal or tax advice. Rules change; we check the current position for your case before you act.