When the names don't match
The most common hold-up with birth certificates is a mismatch between the certificate and the passports. A parent's name spelt differently, a missing middle name or a surname that changed after marriage can all prompt questions later in the visa or school process.
We check this before submission. If there is a difference, we explain what can be done to correct or explain it, so you can decide whether to fix it first or go ahead with supporting documents.